Last updated: 03-05-2026
1. What payment methods do you accept?
We accept secure payments through:
- Debit and credit cards
- Any other payment options displayed at checkout
We do not store or have access to your complete payment card details.
2. How long will my order take to arrive?
Our standard delivery times are:
- Standard Delivery (UK): 3–5 business days
- Express Delivery (UK): 1–2 business days (if available)
Delivery times may vary depending on courier delays, weather, or seasonal demand.
3. How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email that may include:
- Courier name
- Tracking number
- Tracking link
Not all delivery methods include tracking.
4. How do I return an item?
You can return most items within 30 days of receiving your order.
Items must be:
- Unused
- In original packaging
- In resaleable condition
To start a return, email us at sales@krucx.co.uk
Full details are available in our Refund & Returns Policy.
5. Do I have to pay for return shipping?
Return shipping costs are the customer’s responsibility unless:
- The item is faulty
- The item is incorrect
- The item arrived damaged
In those cases, we cover the return costs.
6. What if my item arrives damaged or faulty?
If your item arrives damaged or faulty, contact us within 24 hours with photos.
We will offer:
- A replacement
- Or a refund
We will cover the return shipping for damaged/faulty items.
7. Can I cancel my order?
You may cancel your order before dispatch by emailing us.
If your order has already been shipped, you can return it once it is delivered.
8. Do you offer exchanges?
We do not currently offer direct exchanges.
Please return the unwanted item for a refund and place a new order for the item you need.
At this time, we only ship within the United Kingdom.
9. How do I contact customer support?
You can reach us using the following details:
Business Hours: Monday–Friday, 9:00 am – 4:00 pm
Contact Email: sales@krucx.co.uk
Telephone: +447448115304
Registered Address: 25 Buxton Road, E17 7EH, London, United Kingdom